Business Center Service Disruption - Case Management Service

Incident Report for Cybersource

Postmortem

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.

Post Incident Report

Posted Jun 22, 2026 - 21:27 UTC

Resolved

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18 Jun 2026, 19:29 GMT
Reported End Time: 18 June 2026, 20:57 GMT

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26111299

Posted Jun 22, 2026 - 20:41 UTC

Monitoring

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time:18 Jun 2026 19:29 GMT
Reported End Time: 18 June 2026 20:57 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC26111299

Posted Jun 18, 2026 - 23:17 UTC

Identified

Cybersource continues to investigate the issue that is affecting the Business Center.

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow.

Reported Start Time:18 June 8:11 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions

Incident #: INC26111299

Posted Jun 18, 2026 - 22:20 UTC

Update

We are continuing to investigate this issue.

Posted Jun 18, 2026 - 21:55 UTC

Investigating

Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact Customers using Case Management to process their risk related orders may not be able to continue their business flow.

Reported Start Time: 18 June 8:11 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions

Incident #:INC26111299

Posted Jun 18, 2026 - 20:56 UTC

This incident affected: Payment Services (Payment Services).